Enhance yout Staff performance with effective training
Lack of staff performance and meeting departmental metrics are attributed to people, process and / or technology gaps. It’s common for organizations to have inconsistent views where most of the challenges fall. It’s best to perform a thorough assessment to identify what’s working well and opportunities across departments by interviewing executive leadership, management, and frontline staff. At some point you will discover effective training will be one of your key recommendations.
“To remain economically competitive for the long term, organizations that upskill or reskill their workforce are at an advantage. Working adults who participate in flexible, accessible learning programs to improve their skills may display better career performance” according to Association for Talent Development (ATD
Leading Practice Training Considerations
Get buy in from managers and directors, develop training announcement communication messaging for staff (train the trainer).
Address industry gap trends – currently communication, critical thinking and managerial skills are lacking, focus on soft skills.
Emphasize roles & responsibilities with clear delineation, walkthrough expectations and metrics, use case scenarios and “Day in Life” illustrations.
Conduct short 30 min Just in Time Training (JIT) that focus on a new or modified process, leverage staff meeting time or a lunch and learn to lessen negative impact on productivity.
Offer self-paced online courses with built in checkpoints to increase retention and compliance.
Offer virtual training with multiple time slots.
Ensure classroom training include:
Ice breaker to introduce participants and break silence.Interactive activities – checkpoints after each section, group activities and games (critical).Answer questions throughout training with immediate response to promote retention.Use screenshots for system features, workflows and any other relevant information that is better communicated via visuals.
Provide 15 to 30 minutes desk to desk demonstration / coaching sessions – very effective after classroom training, measure competency.
Make additional resources available staff can leverage at their leisure (e.g. desk aides, cheat sheets, checklist, workflows, copy of training, policies, manuals, etc.).
Develop staff competency tools – perform ongoing monitoring, use remediation plan as needed.
Download our leading practice Training Presentation and Care Management Programs & Quality templates here!